Albesher

Digital Support Specialist | IT Service Management

Led digital support operations at Miral Experiences, directing end-to-end IT service management and endpoint security for enterprise systems. Manages hardware lifecycle processes, software deployment, and technical troubleshooting for POS/BOS infrastructure and end-user environments.

• Directs end-user onboarding and offboarding, including asset assignment, hardware storage, and disposal processes.
• Manages endpoint security and system hardening, including VPN configuration, BitLocker encryption, and antivirus deployment.
• Executes imaging and reimaging of workstations using Acronis to maintain system standards.
• Coordinates software and enterprise application installations, including Office 365, Tableau, Maximo, and OMNI.
• Troubleshoots POS/BOS hardware, including HP AIO Engage units, ticket scanners, RFID readers, and BOCA printers.

Led IT operations at Tata Consultancy Services for the Landmark Group, directing end-to-end technical support and infrastructure maintenance. Manages hardware and software deployments while ensuring data security and remote connectivity for the organization.

• Resolves hardware and software issues for Windows and Mac users to maintain operational continuity.
• Maintains DLP systems to enforce data security protocols and regulatory compliance standards.
• Administers Cisco AnyConnect VPN configurations to provide secure remote access for the workforce.
• Deploys project-specific software packages to align with business and engineering requirements.
• Collaborates with cross-functional teams to refine IT processes, resulting in reduced system downtime.

Led end-user computing operations at Tech Mahindra Limited for AD Municipality, directing the maintenance and support of hardware, software, and user access systems. Manages technical service delivery, account administration, and security compliance for the municipal workforce.

• Maintains and troubleshoots hardware, laptops, and peripherals while managing software configurations to ensure operational continuity.
• Administers user accounts and access rights across Microsoft 365 and Google Workspace environments, resolving login and security inquiries via the ticketing system.
• Trains employees on IT procedures and security awareness while developing technical documentation to standardize support processes.

Led the development of internal administrative systems at Sharjah Government Media Bureau. Directed the design and implementation of digital infrastructure to manage employee attendance, identity verification, and leave tracking processes.

• Designed an employee attendance system to track daily staff presence and timekeeping.
• Created a digital identity framework for each employee to standardize internal records.
• Built an absence management system to monitor and document all leave requests and historical records.

Led physical security system integration projects at Al Bateen Executive Airport. Directed the deployment and configuration of security infrastructure to ensure operational continuity and site safety.

• Implemented Genetec video management systems to monitor airport perimeter and terminal activity.
• Configured CNL physical security information management software to centralize security alerts and incident response.
• Managed the installation and testing of Maxxess access control hardware across restricted airport zones.

Information Technology Concentration: Security and Network Technologies